I’ve been in the Tech Support field for over 15 years, and my new job is the first time I’ve ever really had to support an all-remote team.

It really takes what you’ve been doing for your entire career, and throws it completely out the window.

Especially now, in the middle of a pandemic when places that you’d normally send users to (i.e. Apple Stores) are closed.

I literally just told our Creative Director to use a hair dryer to blow out her keyboard because one of the keys are sticking, and she (obviously) didn’t have compressed air (because who does?)…